Frequently Asked Questions
PURCHASING SUPPORT
Questions before
your first order.
Practical answers to help you prepare a complete product and sourcing enquiry.
How do I identify the correct catalytic converter?
Send the OE reference, vehicle make and model, model year, engine, installation position, dimensions and photographs. Confirm the proposed specification before ordering.
Can I request a sample?
Contact us with the reference and intended application. Sample availability, charges and shipping arrangements are confirmed for the selected item.
What is the minimum order quantity?
The minimum quantity depends on the product and project. Include your required quantity in the enquiry so our team can provide the applicable terms.
Do you offer OEM or private-label options?
You can discuss drawing-based, sample-based and private-label requirements. Available customisation, tooling, packaging and development arrangements are confirmed for the project.
Are catalogue vehicle references a compatibility guarantee?
No. Catalogue references help identify an item for discussion. Confirm the original part, dimensions and application before purchase.
What documents are available for a destination market?
Specify the exact product reference and documentation requirements. Any applicable reports or certification documents must be checked for that product and destination.
How are lead time and shipping agreed?
Production timing, packing, delivery method, destination and trade terms are agreed in the quotation and order confirmation.
How do I report a product concern?
Provide the order reference, product reference, quantity affected, photos and a description of the issue. Our team will review it against the agreed specification and order terms.
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